Sunday, May 24, 2020

Analysis Of The Movie Caramelo By Sandra Cisneros

Caramelo, written by Sandra Cisneros, revolves around the main character Ceyala s life and her family. The story unfolds with Ceyala’s family traveling to Mexico for their annual trip. It then later begins with the family’s history exhibiting that the search for work and money causes Ceyala’s family to move to the US, in order to find financial stability. Throughout the time, Ceyala’s family moves through Texas, Chicago, and Mexico, Cisneros exhibits the theme of identity through the family’s history, relationships, and other interactions the characters have with one another. Everybody’s role and identity within a latino family are explored throughout the text. Sandra Cisneros uses smaller main ideas and symbols of home, love, roots, and womanhood in order to further elucidate the greater theme of identity. One of the symbols and smaller main ideas that the characters explore is the meaning of home. Ceyala’s family struggles to find their place, and identity. They question what or where is home, whether it is family, the US, or Mexico. Cisneros uses the idea of home through many characters. In the last part of this book, Cisneros uses Inocencio, Ceyala’s father, and the conflict of when the border patrol come and talk to him. After they converse, the border patrol commands that he moves back down south to Mexico. His family later received the bad news of returning back to Mexico, this sparks questions in Ceyala s understanding of what is home. Ceyala’s family had

Wednesday, May 13, 2020

Childhood Obesity Essay - 2798 Words

Within the past three years obesity among children has tripled. Childhood obesity is considered the number one health threat in America. Childhood obesity has become a major issue facing America. And today over â€Å"nine million† (Selicia 4, May) United States children are overweight and obese. Sadly â€Å"2 million† (Tanner 2005) of these children are at risk for type 2 diabetes. Obesity has become a burden to the United States economy and it is costing America â€Å"$147 billion† (Holden, 2010) a year. A child does not become overweight and obese overnight. America, Parents, society and the government are to blame for the obesity among American children. Obesity has been around for many years, but it has always been addressed has an adult†¦show more content†¦According to Sandra G. Boodman (Jun 13, 1995) numerous researchers have found that â€Å"obesity runs in families: A child with two fat parents has an 80 percent chance of being fat as an adult; the risk is cut in half if only one parent is obese. By contrast a child of two normal-weight parents has a 14 percent chance of growing up to being fat†. Children adopt the habits of their parents. A child who has an overweight parent who eats high-calorie foods and are inactive will likely become overweight too. However, if the family adopts healthy food and physical activity habits, the childs chance of being overweight or obese is reduced. Obese children are more prone to low-self-esteem and negative body image. In rare cases obesity is not necessarily due to the child being overfed or eating too much. Childhood obesity can also be caused by a genetic medical, psychol ogical, genetics, lifestyle and environment†. Hypothyroidism Cushings disease, diabetes and certain medications, notably steroids, some antidepressants, and high blood pressure drugs, and seizure medications can all cause a person to become obese. These medicines can slow the rate at which your body burns calories, increase your appetite, or cause your body to hold on to extra water. All of these factors can lead to weight gain. It is without a doubt that many children tend to overeat when faced with stressful life circumstances in an effort to escapeShow MoreRelatedChildhood Obesity : A Obesity1247 Words   |  5 PagesChildhood Obesity: A Review to Prevent the Risk Factors of Childhood Obesity in Our Community. The rates of childhood obesity Worldwide are alarmingly high! Obesity is a global nutritional concern and leads to horrible consequences on our children and becomes a worldwide pandemic. Worldwide estimates of obesity are as high as 43 million, and rates continue to increase each year. In this study, people will find healthy tips to prevent childhood overweight or obesity to help children in our communitiesRead MoreThe Prevalence Of Childhood Obesity1678 Words   |  7 PagesThe prevalence of childhood obesity has remained a serious matter in the United States over the years despite its recent decline (Centers for Disease Control and Prevention, 2015). Children who are obese can experience the same devastating health effects as adults who are obese – cardiovascular issues, diabetes, breathing problems, and so forth. In addition, children who are obese are more than likely to become obese as adults, therefore the development of a health fair that would highlight increasedRead MoreThe Effects Of Obesity On Childhood Obesity Essay1953 Words   |  8 Pagesfind out what has caused or what the leading factors to obesity are. Researchers are currently still doing research to find out what causes or what may be the lead to obesity. Childhood obesity is a serious medical condition which considers a child to be obese if their Body Mass Index (BMI) is at or above the 95th percentile for children and teens of the same age and sex. (Rendall., Weden, Lau, Brownell, Nazarov Fernandes, 2014). Obesity is on a rise in the Unites States and all over the worldRead MoreEssay on Childhood Obesity1599 Words   |  7 PagesChildhood obesity is one of the most serious public health challenges of the 21st century. The problem is global and is steadily affecting many low- and middle-income families particularly in the United States. The socioeconomic status of these families contributes to the childhood obesity epidemic. Summary of Article 1 The article, â€Å"Beliefs about the Role of Parenting in Feeding and Childhood Obesity among Mothers of Lower Socioeconomic Status† is a study that was conducted by Alison KalinowskiRead MoreChildhood Obesity : Obesity And Obesity Essay1671 Words   |  7 PagesFight to End Obesity Childhood obesity has increased drastically over the past years and has become a health risk to children. In fact, childhood obesity has doubled in numbers in the past thirty years (Childhood Obesity Facts). Obesity occurs when an individual becomes overweight and can be diagnosed by using the body mass index or BMI scale. Obesity causes many diseases in children which cannot be cured without a doctor, in result, childhood obesity drives high health care costs. The existenceRead MoreChildhood Obesity and Its Effect1260 Words   |  6 PagesChildhood obesity is considered to be a serious issue among our youth. Obesity can cause many types of physical problems, which most are aware of, but it can also cause some undesirable internal feelings within children and adolescents who suffer from it. Self-esteem, or self-worth, is important as it helps develop personality and is a major ingredient to our mental health status (Wang, F. and Veugelers, P. J., 2008). Some have said obesity may e ven have a negative effect on cognitive developmentRead MoreChildhood Obesity : The Adolescent Essay3626 Words   |  15 PagesChildhood Obesity: The Adolescent The Finale Paper Presented to: GEN499: General Education Capstone Instructor: Robert Bass Ashford University By: Ranita Wallace March 27, 2015 Childhood Obesity: The Adolescent Obesity is a growing health problem. Obesity is when individuals are overweight, it causes health problems and is a threat to their lives. Usually obesity is a result from over eating and lack of exercise. Obesity is the cause of many health problems such as diabetesRead MoreChildhood Obesity Essay976 Words   |  4 PagesAccording to a 2010 report by The Centers for Disease Control and Prevention (CDC), the prevalence of childhood obesity has more than tripled in the past thirty years. As well as having an impact on health, studies have cited a relationship between obesity and poor school performance as well as a child’s readiness for learning and education. This can be correlated with studies finding â€Å"obese children have a greater risk of social and psychological problems, such as discrimination and poor self-esteem†Read MoreChildhood Obesity : Obesity And Obesity1505 Words   |  7 PagesChildhood Obesity Introduction Childhood Obesity has become more critical public health issue worldwide. However, obesity ratio varies from country to country. In addition, up to a quarter of Australian children are suffering from childhood obesity and obese children are at higher risk to become obese adult. For this reason, child’s weight always matters because it can impact on their health in future. There may be many reasons which affect childhood obesity including sedentary life style, lack ofRead MoreObesity : Childhood Obesity And Obesity955 Words   |  4 Pageswhere the life expectancy of today’s generation is being threatened. Prevention of overweight and obesity is imperative. Parents, especially mothers play a major role in preventing overweight and obesity among the children. Their knowledge of nutrition, food selection and family meal structure has major impact on their children’s food habit. The preschool age is crucial for the children to learn and develop their lifelong hab its. Education starts from home, where parents are the primary source

Wednesday, May 6, 2020

My Job, My Education Free Essays

Electronic mail, instant messages, electronic documents and all other electronic records are a part and parcel of the world we live in today.   These are invaluable assets, if not resources for most organizations nowadays.   Organizations are required to safeguard these assets, given that a large number of electronic documents carry very important information. We will write a custom essay sample on My Job, My Education or any similar topic only for you Order Now    Many electronic documents are also required by law, especially after the infamous accounting scandals that captured the headlines in the recent past. My organization, ABC, Inc., develops software products that capture, archive, and store all forms of electronic documentation and provide organizations with the ability to efficiently search and locate these documents on demand, should they be misplaced or deemed lost.   My major responsibilities on the job include designing software and orchestrating the development, quality assurance, and release activities; creating and maintaining the team project file, and managing the time and resources for an ongoing project; and evaluating the evolving risks and communicating them to the upper management on a regular basis. An organization’s strategy is the foundation for the actions that its employees take to reach its goals.   This strategy must be aligned with the organization’s mission.   My organization’s strategy happens to be quality improvement, which is aligned with its mission to deliver high quality software products to its customers.   As an employee of ABC, Inc., I am proud to have an impact on the organization strategy, given that all the employees of my organization use this strategy as  he foundation of their actions.   In addition, I work on quality assurance, and hence, the impact of my work on the organization strategy may be considered greater than that of many others. My decision-making ability with the organization is also quite high.   After all, I am held responsible for the management of time and resources on the project that the entire organization considers extremely important.   What is more, I evaluate risks and communicate them to the upper management.   My organization relies on my evaluations and decisions to a certain extent. My Education Tom Kozicki, Director of Marshall’s MBA Career Resource Center at the University of Southern California, has said that â€Å"Regardless of what is going on in the economy, the need for an understanding and mastery of business fundamentals will never change.†Ã‚   Perhaps this need is inherent in us all! In May of 2000, a year before I graduated with Masters in Computer Science, I had to choose between job offers from a start up technology organization and a well known software giant.   I chose the start up company at the time to become its fifth employee!   This decision called for a variety of challenges, including long working hours.   Had I joined the already established and popular software firm with over ten thousand employees and successful processes in place, I would not have faced the challenges that I faced in the new company. The reason why I opted for the start up company was that I felt that I needed to have hands on experience with all pieces and parts of a technology company at the beginning of my career.   This kind of experience was only possible with a new company that would have been willing to trust and initiate me into all of its processes.   I required the kind of attention that the good old software giant could not have allowed me to get. I have never regretted my decision because the company that I joined permitted me to work on almost every aspect of software business.   I grew with my company and gained most necessary skills to start a business venture of my own! One of the most important customers of my company was a Japanese firm by the name of Matsushita Electricals (MEW), deploying my company’s software in almost all Asian countries.   Working closely with this client made me understand the Asian work culture besides the growing importance of Asian markets. After I finished my startup experience, I joined a mid-sized organization with software development and testing teams based in India, China, and Japan.   I was fortunate once again, for this time I was able to not only interact with the Asian teams but also to lead an offshore team. Today, I foresee my own career moving in the direction of Asian-American business, initially from a technical lead perspective and ultimately in a leadership role within the software industry, preferably with another start up organization.   This thought process has evolved from my past experiences in the software industry, and my perspective of the evolution and growth of the industry itself. Keeping in view the direction in which my chosen industry is headed, I believe that immense windfall gains and comparative advantages are in store for US-trained/thinking business leaders and managers in the Asian markets in the coming years.   I therefore seek to accelerate my career with great enthusiasm, trusting that an MBA degree from XYZ University would provide me with the ramp for my career at the same time as I continue to grow in my organization. I completed my Bachelors in Mechanical Engineering from a reasonably reputed university in India before doing my Masters in Computer Science in the United States.   I know that I bring my rich culture and heritage with myself into the MBA program.   My technical and management experience with Asian and American businesses will certainly be of great help to my colleagues in the program.   What is more, I love to socialize and to share my ideas, enthusiasm and energy with others.   This, I believe, is of additional advantage to all the people I interact with. Bibliography 1. MBACareers. â€Å"Up Close and Virtual Interviews with Leading B-School – The Marshall School, University of Southern California.† Available at http://www.mbacareers.com (26 January 2006). 2.The Mihalik Group. 2005, â€Å"Organization Strategy and Goals.† Available at http://www.themihalikgroup.com/consult_org_strategy.html (26 January 2006). How to cite My Job, My Education, Essay examples

Tuesday, May 5, 2020

Counselling Case Study Of Joe Levonian Who Belongs From Balgowlah - AU

Question: Describe about the Counselling Case Study of Joe Levonian who belongs from Balgowlah? Answer: Introduction The study has been undertaken for researching an ethical breach that may have occurred in specific specialization. Further, the professional, legal and ethical element will be discussed relating to the breach conducted by specialist. Therefore, for the purpose of this study, a hypnotherapist has been selected and his unethical code of conduct will be discussed. Moreover, the social context will be analysed in relation to ethical issues and appropriate intervention will be mentioned along with policy and legislation. Summary of Case Study The case revolves around Joe Levonian who belongs from Balgowlah, Australia. He is a hypnotherapist. The problem aroused from him when he was found breaching the Code of Conduct for Unregistered Health Practitioners. The hypnotherapist was using erotic techniques for treating the smoking addiction of woman and the having sex with them. On the other hand, he was also accused of giving sexual massages to women considering it as a personal research project part. No appropriate professional boundaries were maintained by Joe as per Health Care Complaints Commission (Aston, 2012). Apart from that, a woman complaint about him to commission that during hypnosis session he touched her breast and was saying You are getting more and more aroused. Therefore, it is clear that Mr. Joe Levonian used his profession to have a sexual pleasure by unethical treating the women. Moreover, the commission became aware about the research project of Levonian into anorgasmia. Thus, when the intervention was do ne then Mr. Joe Levonian was found guilty and he was banned by the commission from practicing therapy for two years (Abs.gov.au, 2015). Thus, it can be understood code of conduct was completely breached by Joe without knowing its consequences. Further, when Mr. Joe was banned from practice he felt guilty and his errors for the unethical code of conduct which made him depressed. Therefore, breaking or not following the code of conduct can result future losses for anyone. It was found when erotic treatment was known by the people they stopped visiting Joe Levonian for treatment. Discussion of various issues Social Issues: It can be found out from the case study that Mr. Joe Levonian turned his profession of hypnotherapist to a sexual therapist. Therefore, may women felt offended by such act of practice of Levonian. Due to such practice, women felt emotionally depressed and they lose trust over the treatment of therapist. As the code of conduct was breached by Mr. Levonian, it de-moralised the patient to trust him. Moreover, the cost of getting treatment is continuously increasing and if the therapist continues with such unethical practice then it can increase the number of patients. Apart from that, women may not be able to have faith on the doctors or therapist that they will follow code of conduct in their practice (Apsc.gov.au, 2015). As per the case study, the women were sexually harassed by Levonian so that he can fulfill his sexual desire. Moreover, the women were treated as object by him as he thought the women will do as he would say. Therefore, it increased stress among women t hat are suffering from smoking addiction. Further, the patients were mislead by Mr. Levonian and due to that patients were not able to recover as per their expectation. The women were exploited by him, that makes the morale of the women down and they were not able to take decision to re-visit him for further treatment (Aston, 2012). Therefore, it can be noted down that if fair treatment is not done under the code of conduct then it can increase the social issues and trust from the health care practitioners can be broken. Legal Issues: In the proposed case study, it can be understood that rules were completely broken by Mr. Joe Levonian in practicing his hypnotherapy. He used his profession as a weapon to exploit women and treat them with sexual object. The hypnotherapy was used as sexual therapy and applied erotic techniques to woo the women for having sex and touching the assets. Apart from that, Health Care Complaints Commission provided that Code of Conduct for Unregistered Health Practitioners was violated by Joe Levonian. On the other hand, it was also mentioned that Clause 13 of Code of Conduct was broken by him by engaging himself in sexual intercourse with the patient. Therefore, laws was completely sidelined by Mr. Joe and continued with his unlawful practice (Chae, 2012). On the other side, it can also be known that Clause 2(2) (b), 3 (2) (b1), 3 (2) (c) and Clause 12 of Code of Conduct was also infringed him and mislead the patients regarding the treatment. Further, Mr. Levonian did not ta ke any approval from any client to conduct his research into anorgasmia and falsely tried to include them in sexual treatment. Moreover, Mr. Joe Levonian did not have any experience to practice such research but he did intentionally and exploited the women. Therefore, it can be put forward that conducting unlawful code of conduct can lead to public health and safety at risk (DailyTelegraph, 2015). Ethical Issues: Considering the ethical issues, it can be noted that Mr. Joe Levonian adopted completely wrong path. In order to fulfill his desire, he used his profession and treated women unethically and gave it a name research project into anorgasmia. Erotic technique was practiced by him in order to have sex with clients. Moreover, he used his possession of hypnosis for misleading the clients as to showcase his competence in handling sexual problems. On the other hand, health and safety was not considered by Mr. Levonian and provide right treatment to the patient that visit to him. Further, patients were not treated with dignity and did not care about the well-being of the clients (Jarvis, 2014). Apart from that, Mr. Joe gave sexual massage by misleading clients in which he had no experience and the professional boundaries were crossed by him by doing continuous unethical practice. Also, the clients were manipulated and violated by Mr. Levonian to have erotic techniques of treatm ent in order to get relief from the health or addiction issues. On the other hand, commission mentioned that Mr. Levonian was not qualified enough to practice sexual treatment. Further, it was also found that Mr. Joe Levonian provided wrong judgment regarding treatment to one of his client Claire Mallon and due to that she suffered harsh reactive depression which affected her health. Thus, it is clear that Mr. Joe Levonian did not acknowledge the code of conduct and carried unethical means of practice to treat women in his own way (Hccc.nsw.gov.au, 2015). Professional Issues: In this section, Mr. Joe Levonian used his practice of hypnotherapist for his own benefit and fulfills his desires. Moreover, he used his profession to give sexual massage or treatment to women as a part of his research without seeking approval or consent of the clients. It can be clear from the evidence of Client A that during the hypnosis session Mr. Joe touched her breast for the sexual intercourse. Thus, it can be said that he used his profession in wrong way that can pose risk to the health of the public (Kenneley, 2012). Apart from that, embarrassing and costly disciplinary action was conducted by him under his practice and due to that he was banned for rest of the two years in carrying his hypnotherapy profession. Therefore, Health Care Complaints Commission proposed that Mr. Joe Levonian will not provide hypnotic or hypnotherapy treatment, therapy to handle sexual dysfunction or conditions and not conducting any research without seeking approval from the concerned parties. On the other hand, it has been found that sexual treatment has been conducted by Joe Levonian without having any training or experience in such field. Moreover, in practicing his profession of hypnotherapist, legal and ethical code of conduct was not followed by him and due to which allegation was put on to him by the client and thus he was banned (Lambert, Barry Stokes, 2012). Therefore, professional issues too aroused in the case of Joe Levonian which affected the clients emotionally and physically. Outline of appropriate professional and legal responses As Mr. Joe Levonian was accused of avoiding professional and legal code of conduct therefore, the response toward such act was completely negative. The false activity of Joe Levonian leads to ban of two years from conducting his practice. On the other hand, NSW Health Care Complaints Commission made sure that Mr. Joe is not involved in any research involving humans before getting any consent from the Human Research Ethics Committee (Montgomery, Perna Ziontz, 2012). Apart from that, Mr. Joe Levonian was advised on the completion of prohibition order, he should have membership of Association of Australian Hypnotherapy and should have supervised clinical practice for a phase decided by that Association and having approval of supervisor by the ethics committee of Association. On the other side, the professional standard was not maintained by Mr. Levonian and he used his profession in assaulting women sexually and the other thing is that he does not had any training and experience in the field of sexual issues (Paavilainen, Lepisto Flinck, 2014). Moreover, through his practice he tried to give sexual massage to women. Therefore, in a response, it can be said that legislation regarding the health service was violated by the hypnotist and overlooked the code of ethics. Therefore, his practice was not under ethical manner and exploited women under his research into anorgasmia. According to Senturias Baldonado (2014), there were other health professionals such as Maria Hayden and she responded that Mr. Joe Levonia has to be banned for life long as he did not followed professional standard and breached the legislation of Health Practitioners. Further, he also tried to manipulate the clients to have sexual intercourse through his hypnosis. Moreover, no ethical consideration was taken into account by him and he misleads women. Relevant Literature From the case study, it can be understood that Mr. Joe Lenovian breached the code of conduct. According to Williams (n.d.), the breach of conduct is outlining the formal document which is prepared by an individual or companies for ethical behavior. The code of conduct has to be followed so that work can be carried in ethical manner without eliminating laws. On the other hand, code of ethics can help in aligning the work in sequence manner and providing better service to people without harassing or assaulting anyone. Moreover, the users of service may feel satisfied in using the service provider by the service providers. In the given case, Mr. Joe is a service provider but he breached the code of conduct due to which he was prohibited for two years. On the other hand, if he would have followed the code of conduct then it there may not be any allegation and he could have carried his practice and doing his research into anorgasmia (Winsor, 2012). Moreover, the people could have connecte d well with hypnotist. Apart from that, Health Care Complaints Commission of NSW has given different orders to Mr. Joe that need to be followed by him so that he can start his practice once again. Therefore, it can be mentioned that concepts related to code of conduct completely relates with the case of Mr. Joe Levonian (Yahui Hsieh, 2012). Conclusion From the whole study, it can be concluded that Mr. Joe Levonian was carrying his work unethically and unprofessionally. The code of conduct for Unregistered Health Practitioners was broken by him as he practiced sexual treatment by applying erotic techniques without having any training or experience in that field. As a result, the client felt emotionally depressed that affected her health. On the other hand, clients were deceived by him to fall into sexual intercourse for better result and also doing his research into anorgasmia. Therefore, his false behavior and act resulted into ban for two years by Health Care Complaints Commission. Apart from that, several clause of code of conduct was breached by Levonian that put the life of clients at risk. Moreover, the report clearly discussed about the various issues related to social, legal, ethical and professional so that better picture can be drawn. The code of conduct has been mentioned as a relevant concept to the given case. References Abs.gov.au,. (2015). Managing Breaches of the Code of Conduct (MISCONDUCT). Retrieved 5 February 2015, from https://www.abs.gov.au/websitedbs/D3310114.nsf/Home/Managing+Breaches+of+the+Code+of+Conduct+(MISCONDUCT) Apsc.gov.au,. (2015). Australian Public Service Commission - Breaches of the Code of Conduct. Retrieved 5 February 2015, from https://www.apsc.gov.au/aps-employment-policy-and-advice/merit/review-of-breaches-of-the-code-of-conduct Aston, H. (2012). Two-year ban for 'erotic' therapist. The Sydney Morning Herald. Retrieved 5 February 2015, from https://www.smh.com.au/nsw/twoyear-ban-for-erotic-therapist-20120121-1qb7g.html#ixzz1kuw7Q4C7 Chae, Y. (2012). Management Issues in Healthcare Information Technology. Healthc Inform Res, 18(2), 85. doi:10.4258/hir.2012.18.2.85 DailyTelegraph,. (2015). Balgowlah hypnotist Joe Levonian banned for 'sexual healing'. Retrieved 5 February 2015, from https://www.dailytelegraph.com.au/balgowlah-hypnotist-joe-levonian-banned-for-sexual-healing/story-fn6b3v4f-1226250340547?nk=6e8f51ba6f230c8233dfa5a55d9aae59 Hccc.nsw.gov.au,. (2015). Public Statement in relation to Mr Joe Levonian - NSW Health Care Complaints Commission. Retrieved 5 February 2015, from https://www.hccc.nsw.gov.au/Publications/Media-Releases/Public-Statement-in-relation-to-Mr-Joe-Levonian- Jarvis, D. (2014). Legal Developments in End-of-Life Issues. Healthcare Quarterly, 17(2), 52-56. doi:10.12927/hcq.2014.23878 Kenneley, I. (2012). Infection Control in Home Healthcare. Home Healthcare Nurse, 30(4), 235-245. doi:10.1097/nhh.0b013e31824adb52 Lambert, K., Barry, P., Stokes, G. (2012). Risk management and legal issues with the use of social media in the healthcare setting. Journal Of Healthcare Risk Management, 31(4), 41-47. doi:10.1002/jhrm.20103 Montgomery, G., Perna, R., Ziontz, M. (2012). Critical issues in health care. [Seattle, Wash.]: Washington State Bar Association. Paavilainen, E., Lepisto, S., Flinck, A. (2014). Ethical issues in family violence research in healthcare settings. Nursing Ethics, 21(1), 43-52. doi:10.1177/0969733013486794 Senturias, Y., Baldonado, M. (2014). Fetal Spectrum Disorders: An Overview of Ethical and Legal Issues for Healthcare Providers. Current Problems In Pediatric And Adolescent Health Care, 44(4), 102-104. doi:10.1016/j.cppeds.2013.12.010 Williams, L. Review of the 2011-2012 Annual report of the Health Care Complaints Commission. Winsor, P. (2012). Adhering to the medical technology industry's code of conduct. Healthcare Management Forum, 25(3), S71-S76. doi:10.1016/j.hcmf.2012.07.019 Yahui Hsieh, S. (2012). Using complaints to enhance quality improvement: developing an analytical tool. International J Health Care QA, 25(5), 453-461. doi:10.1108/09526861211235946